If you can't log in, you're reading
this from disk, or from someone else's account.
If your problem is intermittent, see below.
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CAN'T FIND MODEM PORT in use by other device or INSTANTLY
DISPLAYS
'The computer you dialed is not responding' means you have the WRONG number in your dialup |
Internet troubles. Your Modem is not setup properly... CLICK HERE |
1) Make sure your CAPS LOCK key isn't on. Your password is case sensitive
2) Try removing your domain name: instead of user @qlynx.com, try just user
3) Make sure your account is ACTIVE. Your account is automatically suspended if not paid up.
4) Keeps popping up with a logon prompt:
a) is it the Internet logon or the Windows or Microsoft Network logon prompt? You can usually press CANCEL if it is one of these5) Slow to log in: System hangs on "Logging In" but dialer doesn't pop out of the way and start browser for a long time
b) Internet prompt coming up means PASSWORD ERROR. See step 1,2,3, make sure your password is right. We do not change passwords on your account.
c) On very rare occasions a packet loss problem can cause errors. It can be the result of a bad phone line or jack, or a bad network. Check your line with a real Telus phone for noise. If it seems fine, call in. Severe weather storms, freezing or melting temperatures or system maintenance can cause network problems.
a) Check your dialer PROPERTIES. Under SERVER TYPES check TCP/IP only, or it will try all 3 protocols.
b) Activate your DIALER first. As soon as it reads "Logging In", start your browser. It will surf even though the dialer screen is still up.
c) FOR OPTIMUM LOGON SETTINGS CLICK HERE